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  • 1.  Export Transcripts

    Posted 04-18-2024 09:28
    Edited by Shauna Gibson 04-19-2024 12:51

    Hi All

    Is there a way that anyone knows where we can export all messenger transcripts from Genesys?



    Shauna Gibson
    Motability Operations

  • 2.  RE: Export Transcripts

    Posted 04-22-2024 20:35

    Do you have a recording policy for Messaging?  If so, then it will "record" the conversation and then us the API or the transcript tab in the Interactions Details to get the transcript.    

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

  • 3.  RE: Export Transcripts

    Posted 04-23-2024 12:32

    Yes, you use the API for that:

    In the future you will be able to bulk download them from the UI, this is the idea to follow:

    Anik Dey
    Genesys - Employees

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