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  • 1.  Export Transcripts

    Posted 04-18-2024 09:28
    Edited by Shauna Gibson 04-19-2024 12:51

    Hi All

    Is there a way that anyone knows where we can export all messenger transcripts from Genesys?

    Thanks! 


    #Roadmap/NewFeatures

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    Shauna Gibson
    Motability Operations
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  • 2.  RE: Export Transcripts

    Posted 04-22-2024 20:35

    Do you have a recording policy for Messaging?  If so, then it will "record" the conversation and then us the API or the transcript tab in the Interactions Details to get the transcript.    



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Export Transcripts
    Best Answer

    GENESYS
    Posted 04-23-2024 12:32

    Yes, you use the API for that:

    https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/#get-api-v2-speechandtextanalytics-conversations--conversationId--communications--communicationId--transcripturl

    In the future you will be able to bulk download them from the UI, this is the idea to follow:

    https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-45



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    Anik Dey
    Genesys - Employees
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    Original Message


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