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  • 1.  Exporting roles

    Top 25 Contributor
    Posted 12-04-2023 05:28

    Hi All

    We are using Genesys Cloud CX and as part of our quarterly audit we need to be able to export all users from Genesys, along with their assigned roles. We have found how to export all users, but not the assigned roles.

    Any help would be appreciated.



    Shauna Gibson
    Motability Operations

  • 2.  RE: Exporting roles

    Posted 12-05-2023 08:44

    Hi Shauna,

    You can use the API GET /api/v2/users/{subjectId}/roles to get all roles and permissions for a user, so you'd probably need to run that for each exported user.

    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB

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