Genesys Cloud - Main

Hi Community,

I am attempting to use the Bot Exit Reason to make routing decisions when there is a system error. However, there are many different Exit Reasons. I am using a Switch to attempt to pick the string that contains Error. What function can I use to get Error out of the string and evaluate as true? I have tried Contains and FindString but not getting anywhere. Thanks. 

#expression

#ArchitectEmailFlow

#Architect

#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)

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Matthew Raleigh
Thermo Fischer CRG
Sr. IT COMM Eng.
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Hey Matt

The Exit Reason values for errors start with "Error." so try following expression

Substring(<insertExitReasonVariable>, 0, 5) == "Error"

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Cheers
Zubair
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Thanks, Zubair. I appreciate your help. 

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Matthew Raleigh
Thermo Fischer CRG
Sr. IT COMM Eng.
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Original Message:
Sent: 07-28-2023 19:11
From: Muhammad Zubair Awan
Subject: expre

Hey Matt

The Exit Reason values for errors start with "Error." so try following expression

Substring(<insertExitReasonVariable>, 0, 5) == "Error"

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Cheers
Zubair
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