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  • 1.  Expression in call flow

    Posted 11-24-2023 15:30

    Hi,

    I am wanting to take a queue name, which is stored in a variable, and append _VM to it.  I have tried using REPLACE and APPEND but am having no luck.  I am not a programmer, so am probably being too simplistic with what I have been doing. 

    Below is the APPEND statement I tried in Update Data.  It results in just the _VM part, so I am not sure how to tell Architect to use the value stored in the variable.  I have tried playing with it and trying different expressions / functions but no luck.

    Append(Flow.Queue,"_VM")

    Any suggestions would be greatly appreciated!

    Thanks,

    Connie


    #Routing(ACD/IVR)

    ------------------------------
    Connie Thomas
    Co-operators CGIC
    ------------------------------


  • 2.  RE: Expression in call flow

    Posted 11-24-2023 16:35

    It might depend if that Flow.Queue is a string or a queue variable type.  You could probably just do:

    Flow.Queue + "_VM"

    Or if it's a queue variable:

    ToString(FlowQueue) + "_VM"



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Expression in call flow

    Posted 11-27-2023 09:35

    Thanks Vaun, 

    So basic but have to start with basics right :)

    I will give that a try.  I believe it is a string variable type.

    Connie



    ------------------------------
    Connie Thomas
    Co-operators CGIC
    ------------------------------



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