In this link, it is stated that:
Note: After a conversation has been waiting in queue for 59 days, Assignment Service will disconnect it.
We have emails that may not be picked up for weeks and wait in the queue. Is it possible to continue the Assignment service beyond 59 days, for example, by re-transferring the conversation to the same queue after 58 days or so?
#Routing(ACD/IVR)------------------------------
Shzb Mmn.
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