I started playing around with some of the things one can do in the newly editable Voicemail flow in Architect, such as providing an OOO style 'press 1 to talk to my sup or backup' option ahead of certain user mailboxes, and I was saddened to find that Flow Outcomes are not available in this flow type. I was really hoping to initialize an outcome right before the user greeting plays, and mark it as a success after the greeting ends and the system begins waiting for the caller to talk -- allowing us to track how many callers hang up during the voicemail greeting versus actually leaving a message.

Please vote up this idea and maybe we can get some voicemail outcomes in our future :)

https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1217

I know I can track these events with participant data and external tags, but those are just not the same as outcomes when trying to get in-app statistics on events like this.
#ArchitectureandDesign
#Reporting/Analytics

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Brad Murlin
Zillow, Inc.
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