A place to ask questions, connect with others, and stay in the know
Select reps in our call center have been experiencing glitches where the App or web platform won't let them pick up calls, make outbound calls, or make internal calls.
Is there a known glitch going on?
Here's some of the codes received:
Remember these errors. I encountered them before.
1st line is telling you the call is not established, and the 2nd line is telling you your phone is unable to register to the GC.
If you are using a Mobile App, you need to try a different WIFI connection, it may somehow blocked. Or you will need to recreate your phone entry in GC.
In the scenario, you are using a web browser, you can use the phone diagnostics feature to check your WebRTC phone readiness.
Or, if you are not using WebRTC phone, but GC softphone, you may try to re-provision your softphone to check if it can register successfully.
Hope this is helpful to you!
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.