Genesys Engage on-premises

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  • 1.  GAAP / GIA: Adding a [pause:7000] to a application

    Posted 08-16-2022 20:17
    Hi

    We are using GIA and built a simple chat application providing responses to simple inputs. Problem we are having is the response messages are landing in the client chat window too quickly.... I have tried to add the [pause:7000] into the prompt block as well as a script block, but the chat persona is not pausing between messages. The documents imply it is available for all media types. Prompts

    How do I implement a pause between responses?
    prompt settings - all combined
    prompt settings - variable split into own prompts
    script block settings

    #DigitalChannels

    ------------------------------
    Vernon van Dam
    Technical Consultant
    NTT Australia Pty Ltd.
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  • 2.  RE: GAAP / GIA: Adding a [pause:7000] to a application

    Posted 08-17-2022 23:14
    SOLVED:

    Add a script block with:

    sleep (3000);

    Will add a 3 second delay

    :-)


    ------------------------------
    Vernon van Dam
    Technical Consultant
    NTT Australia Pty Ltd.
    ------------------------------