Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  GDPR_API Delete Request

    Posted 10-04-2022 12:14
    We are trying to delete a users login id (email address) entirely from our Org/Site.

    Per Genesys, I performed A GDPR_API Request-Delete for the users ID

    the request (after a day or so) did come back and shows as completed.

    When I try to reassign to a user (same user) it still provides the pop-up that the login ID was recently deleted and wants to know if I want to restore it.

    The purpose of doing this is because we believe her login ID was/is corrupted.

    Has anyone else tried to remove a login ID totally so that all data is removed and what was the result?
    #Unsure/Other

    ------------------------------
    Michael Schimento
    Zenith Insurance Company
    ------------------------------


  • 2.  RE: GDPR_API Delete Request

    Posted 10-04-2022 15:27
    Hi Michael I've done this a few times for similar reasons but haven't really noticed this behaviour because our users are provisioned via SCIM from AD.

    I guess one quick test - after you've done your delete request, have you checked and confirmed that the user was actually hard deleted?

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: GDPR_API Delete Request

    Posted 10-05-2022 07:49

    What I did was, set the user up with a new login ID using her original name@gmail.com and removed the other profile totally from the system

     

    Then ran the GDPR delete request

     

    User is having no issues with gmail.com id but we prefer she uses her company email as the ID

     

    As I noted, it came back as completed. But still asks if I want to restore her original login ID, my concern is that if there is corruption is it still there?

     

     

     

    Thank you, Mike

     

     

    Mike Schimento
    Telecommunications Specialist III
    Zenith Insurance Company

    1390 Main Street

    Sarasota, FL  34236
    Office Phone:  941.906.5955

    Fax Number:   941.906.4347

    E-mail:   mschimento@thezenith.com

    TheZenith.com

    P  Please consider the environment before printing this email.

     


     *********************************************************** NOTICE: This e-mail, including attachments, contains information that may be confidential, protected by the attorney/client or other privileges, or exempt from disclosure under applicable law.  Further, this e-mail may contain information that is proprietary and/or constitutes a trade secret.  This e-mail, including attachments, constitutes  non-public information intended to be conveyed only to the designated recipient of this communication, please be advised that any disclosure, dissemination, distribution, copying, or other use of this communication or any attached document is strictly prohibited.  If you have received this communication in error, please notify the sender immediately by reply e-mail and promptly destroy all electronic and printed copies of this communication and attached documents. ***********************************************************  






  • 4.  RE: GDPR_API Delete Request

    Posted 10-05-2022 07:51

    Should I put the original login id back in maybe as a user and run the delete process again?

     

     

    Thank you, Mike

     

     

    Mike Schimento
    Telecommunications Specialist III
    Zenith Insurance Company

    1390 Main Street

    Sarasota, FL  34236
    Office Phone:  941.906.5955

    Fax Number:   941.906.4347

    E-mail:   mschimento@thezenith.com

    TheZenith.com

    P  Please consider the environment before printing this email.