That is just they way menu's work in Genesys Cloud, each menu option, including default options, needs to have either a dtmf option or a Speech Recognition entry (which could be anything). Why Genesys set it up that way, I don't know, but I can guess at a few reasons.
You can always put a feature request through on the the Ideas portal to request the ability to have a menu option with no dtmf/speechrecognition for defaults.
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Anton Vroon
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Original Message:
Sent: 06-20-2024 04:34
From: Saravana Kumar
Subject: Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
Thanks, Anton. It worked.
But when I create a new sub-option under the main menu, it is asking me to select any DTMF (I selected #) to get saved and that sub-option I added to the Default Menu Choice. Why do we need to update a DTMF here as we are creating this sub-option for default menu options like timeout and repeat?
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Thanks,
Saravana Kumar M.
Accenture LLP
Original Message:
Sent: 06-11-2024 23:09
From: Anton Vroon
Subject: Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
On the Menu, select the number of times to repeat, the timeout duration etc.
And then the default menu choice for when those thresholds are reached
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/51843429c12744df90a0b92106d7ff9e.png)
And then in the Task, just do a transfer to ACD action.
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Anton Vroon
Original Message:
Sent: 06-11-2024 21:45
From: Saravana Kumar
Subject: Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
Hello everyone - I'm seeking assistance with setting up a specific feature in Genesys Cloud CX Architect related to inbound flows. Specifically, I'm trying to configure a menu option where if a caller doesn't make a selection within a certain timeframe (let's say after three repeats of the menu options), I want the caller to be automatically routed to a specific queue.
I've been exploring the options within Architect, but I haven't been able to find a straightforward way to configure this behavior. Could someone please guide me on how to set up menu selection timeout routing in Architect, particularly to route callers to a specific queue after a set number of repeats?
Your expertise and insights would be greatly appreciated.
#ArchitectureandDesign
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Thanks,
Saravana Kumar M.
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