Genesys Cloud CX

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  • 1.  Genesys Cloud CX license 3 Survey types/options

    NEW MEMBER
    Posted 11 days ago
    Hi team,

    Happy New Year to all :)

    I am in the process of digitizing customer satisfaction Surveys and looking at using Genesys to do so.

    I am wondering if Genesys has any other options besides web surveys? For example we are needing a web link of course as well as an option for our customers to be texted (SMS) a link to take a survey.

    Feedback is much appreciated,

    Cheers!
    #ConnectwithaCustomer(NEW)
    #Reporting/Analytics
    #Unsure/Other

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    Kytana
    Coca-Cola Europacific Partners
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  • 2.  RE: Genesys Cloud CX license 3 Survey types/options

    NEW MEMBER
    Posted 11 days ago
    An add on question,

    Instead of waiting for agent to finish interaction then an SMS web link is sent - is there a way to just send a SMS web link to an uploaded call list?

    #Surveys
    #WEBLink
    #URL
    #HowTo

    ​​​​​​

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    Kytana
    Coca-Cola Europacific Partners
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  • 3.  RE: Genesys Cloud CX license 3 Survey types/options

    Posted 10 days ago
    You could use an SMS Outbound campaign for that.

    HTH

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    Paul Simpson
    Eventus Solutions Group
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  • 4.  RE: Genesys Cloud CX license 3 Survey types/options

    NEW MEMBER
    Posted 10 days ago
    Thanks for that Paul :)

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    Kytana
    Coca-Cola Europacific Partners
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  • 5.  RE: Genesys Cloud CX license 3 Survey types/options
    Best Answer

    GENESYS
    Posted 9 days ago
    There is a survey blueprint to convert your web survey to an SMS survey. Check out the blueprint here.
    https://github.com/GenesysCloudBlueprints/survey-sms-delivery-blueprint

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    Steven Alix
    Genesys - Employees
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  • 6.  RE: Genesys Cloud CX license 3 Survey types/options

    NEW MEMBER
    Posted 9 days ago
    Thanks for that Steven,

    Will take a look at the blueprint and will flick back if I have any questions :)

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    Kytana
    Coca-Cola Europacific Partners
    ------------------------------