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I stumbled on this post and though it may be interesting for you to check out our mobile app where we managed to "squeeze in" all Genesys Cloud including WebRTC support. WEM Optimizer is also on AppFoundry and you can check out the latest here https://wemoptimizer.com
Let us know what other features you like to see in a mobile app, we do already include a few unique and advanced features overcoming serious challenges of managing small screen real estate on mobile devices, yet we got it all covered, from WebRTC to gamifiaction, WEM , real time and historical reporting as well as alerts and plenty of customization capabilities as well.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.