Genesys Cloud CX

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  • 1.  Genesys Cloud R2S Integration

    Posted 16 days ago

    Hello Everyone,

    I have installed Genesys Cloud R2S Integration from App Foundry. I given app permission to users for access the R2S. But users can able to download the Recording. How to restrict download the recording from R2S?


    #ArchitectureandDesign
    #ConnectwithaCustomer(NEW)
    #Integrations
    #Routing(ACD/IVR)
    #SIP/VolP

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    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
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  • 2.  RE: Genesys Cloud R2S Integration

    Posted 12 days ago

    Does R2S also encrypt the recordings after loading them?  Is there no role/permission control?  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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