Hello Everyone,

I have installed Genesys Cloud R2S Integration from App Foundry. I given app permission to users for access the R2S. But users can able to download the Recording. How to restrict download the recording from R2S?

#ArchitectureandDesign
#Connect with a Customer (NEW)
#API/Integrations
#Routing (ACD/IVR)
#SIP/VolP

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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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Does R2S also encrypt the recordings after loading them?  Is there no role/permission control?  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 09-15-2023 10:37
From: Shenbagamoorthy B
Subject: Genesys Cloud R2S Integration

Hello Everyone,

I have installed Genesys Cloud R2S Integration from App Foundry. I given app permission to users for access the R2S. But users can able to download the Recording. How to restrict download the recording from R2S?

#ArchitectureandDesign
#Connect with a Customer (NEW)
#API/Integrations
#Routing (ACD/IVR)
#SIP/VolP

------------------------------
Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
------------------------------