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  • 1.  Genesys Cloud Static WebRTC TURN

    Posted 05-21-2024 09:56

    Is Genesys Cloud Static WebRTC TURN a charged service or is it free?

    If it is free, how do I get it activated so I can turn it on?

    If it is not free, what is the cost and how do I buy it and get it activated so I can use it?

    I am sure we used to have it and then it disappeared and I cant get it back.


    #Telephony

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    Bruce Dunn
    Department of Technology & Information
    State of Delaware
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  • 2.  RE: Genesys Cloud Static WebRTC TURN

    Posted 06-10-2024 10:04

    Hi Bruce,

    The required information is at this APPFoundry URL. Regards.

    https://appfoundry.genesys.com/filter/genesyscloud/listing/aad8f56a-a657-4c00-b27d-812eedd3dc31



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    Virgilio Alejandro Asencios Peralta
    E-Business Distribution Peru S.A.
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    Original Message


  • 3.  RE: Genesys Cloud Static WebRTC TURN
    Best Answer

    GENESYS
    Posted 07-05-2024 17:08

    Hello Bruce,

    You can enable the Static WebRTC TURN feature by adding a product from the AppFoundry to the org. While the feature is free, I believe it does require a subscription amendment. For that, you might need to reach out to your Customer Success Manager for additional help. 

    You can find some more information about the feature using the following link:

    https://help.mypurecloud.com/articles/use-the-turn-behavior-feature/



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    Jason Kleitz
    Genesys - Employees
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    Original Message


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