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Genesys Cloud subscription name updates
Over the next few months, the Genesys Cloud Resource Center will update subscription names for consistency and alignment across Genesys. Starting September 28, 2022, the updated subscription names will appear in the Genesys Cloud Release Notes. The subscription name updates will be available in other Resource Center locations in future releases.
Please see below the changes we will be making.
Currently subscription name
Revised subscription name
Genesys Cloud User 1
Genesys Cloud CX 1
Genesys Cloud User 2
Genesys Cloud CX 2
Genesys Cloud User 3
Genesys Cloud CX 3
Genesys Cloud User 1 Digital Upgrade II
Genesys Cloud CX 1 Digital Add-on II
Genesys Cloud User 1 WEM Upgrade II
Genesys Cloud CX 1 WEM Add-on II
Genesys Cloud User 2 WEM Upgrade I
Genesys Cloud CX 2 WEM Add-on I
We've recently seen in the last few weeks a new licence type appear "Digital Essentials I" but couldn't find any explanation of what this new licence type is?
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.