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Genesys Cloud subscription name updates
Over the next few months, the Genesys Cloud Resource Center will update subscription names for consistency and alignment across Genesys. Starting September 28, 2022, the updated subscription names will appear in the Genesys Cloud Release Notes. The subscription name updates will be available in other Resource Center locations in future releases.
Please see below the changes we will be making.
Currently subscription name
Revised subscription name
Genesys Cloud User 1
Genesys Cloud CX 1
Genesys Cloud User 2
Genesys Cloud CX 2
Genesys Cloud User 3
Genesys Cloud CX 3
Genesys Cloud User 1 Digital Upgrade II
Genesys Cloud CX 1 Digital Add-on II
Genesys Cloud User 1 WEM Upgrade II
Genesys Cloud CX 1 WEM Add-on II
Genesys Cloud User 2 WEM Upgrade I
Genesys Cloud CX 2 WEM Add-on I
We've recently seen in the last few weeks a new licence type appear "Digital Essentials I" but couldn't find any explanation of what this new licence type is?
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.