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HI RaghunandanWhich Mobile are you using? Android/Iphone?And which application version are you using as well?
The Genesys Cloud API does have a HIPAA idle timeout. But applications, including the Genesys Cloud user interface, can make requests on behalf of the user while the user is idle. These requests include fetching data to keep the application up to date or saving application logs. A request resets the HIPAA API timeout.
When Using the Genesys Cloud web or desktop applications, if the user is idle longer than the API timeout, the user will see the following message prompting them to re-authenticate.https://help.mypurecloud.com/wp-content/uploads/2016/12/invalidsess-300x66.png 300w, https://help.mypurecloud.com/wp-content/uploads/2016/12/invalidsess-768x169.png 768w" sizes="(max-width: 909px) 100vw, 909px">
Genesys Cloud may store a Session Token in local storage on client devices so that Genesys Cloud sessions can survive browsers that are frequently closed and reopened.RWC - now there is a global session timeout in the Organization settings under Settings that can set idle timeout for ALL clients. The recommended from Genesys is 15 minutes, but this could be longer based on the ORG setting.
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