Genesys Engage on-premises

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  • 1.  Genesys deployment via Azure Devops Ansible Pipeline

    Posted 08-17-2023 10:51

    Hi, Anyone have any experience deploying Genesys Engage On-Premise application via Azure Devops Ansible Pipeline? 

    I would like to automate Genesys Engage installation via Azure Devops. Do Genesys have ansible scripts that can be used to automate deployment via Azure Devops?


    Thulasi Dasan
    Individual Only Contact Account

  • 2.  RE: Genesys deployment via Azure Devops Ansible Pipeline

    Posted 09-04-2023 18:09
    Edited by Jarrod Neven 09-04-2023 18:10


    The binary files can be deployed just like any other application without much trouble. But performing the Genesys config changes is another matter. Full disclosure, I work for InProd Solutions, we have an Ansible module for Genesys Engage.

    Here is an example" target="_blank" rel="noopener">

    Here is the Ansible module" target="_blank" rel="noopener">

    Patching can be completely automated, you can create a playbook that will make the management layer failover, then perform the updates. You can even trigger Cyara test cases to ensure the service is fully operational.

    The Ansible extension allows you to configure all options within the config server and execute management layer commands.

    To use the module you will require our application, InProd. Google us if you are interested.



    Jarrod Neven
    Process Shepherd

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