We have developed a VoiceBot for a client by activating the Google Dialogflow CX Add-On (Genesys Reseller), and all consumption and usage information regarding quotas and limits of our Dialogflow project has disappeared. This information is crucial for monitoring the performance of the VoiceBot we are operating in a Production environment, and we would need to know if there is a possibility of accessing that information from our Google tenant/project. Not having access to this information is a Risk (consumption, quotes and limits), for example, in the case of the VoiceBot exceeds the number of requests limited per Agent in Google Dialogflow CX, this could severely impact the service, potentially resulting in penalties from our client.
Thank you!
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
Maria de los Angeles Paredes Piscione
Fonetic Solutions S.L.
------------------------------