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We are happy to announce the release of our first two open-source repositories for Genesys Multicloud CX private edition. First, the Multicloud-Platform repository provides samples for provisioning the underlying cloud platform with the required architecture for running Genesys services using Terraform modules (Infrastructure as Code). Secondly, the Multicloud-Services repository provides samples for deploying and upgrading our services using pipelines and enabling monitoring. Both the repositories contain excellent examples that can be used with only minor edits. Links to each are as follows:
With this initial release, we have worked towards building an environment that is ideal for demos, labs, and proofs of concept. The content provided in these repositories cannot be used for QA or Production environments as it is not designed to meet typical HA, DR, multi-region or Security requirements. All content is being provided AS-IS without any SLA, warranty or coverage via Genesys product support.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.