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GENESYS @ the 2021 SWPP Virtual Summit for Workforce Management | Join the fun!

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  • 1.  GENESYS @ the 2021 SWPP Virtual Summit for Workforce Management | Join the fun!

    Posted 04-05-2021 11:28
    Edited by Tracy Vickers 04-22-2021 07:39
    No replies, thread closed.

    Hi, WEM Community members!

    As you may know, SWPP's 2021 Virtual Summit has begun! Genesys is happy to participate as sponsors and we'd love to hear your take on this year's sessions and dicussions.

    Don't forget to check out our sessions:

    • Genesys Sponsor Spotlight Showcase, Tuesday April 6 | 12:30 PM ET

    • Human Centricity in Action with Merijn te Booij, Wednesday April 7 | 2:00 PM ET
      What if you could make your routing domains dance in unison with your Workforce Engagement Management capabilities? If you could make your agents more of a central input than a fixed output to your plans? If you could manage and engage in a new world as the future of work is different, whichever way you turn? If you could finally escape complexity and continuously improve? What if your customers recognize that? Genesys believes the next decade will finally change some ancient paradigms, ones that hold us back because we always did it that way. Let's not build faster horses this time. Join us for some radical and unreasonable storytelling.

    • Take an Employee First Approach! With Faye Lopez & Paul Turner, Tuesday April 20 | 2:00 PM ET
      With artificial intelligence (AI) becoming a more centralized presence within Workforce Engagement, the traditional approach of creating forecasts that yield schedules is one that deserves a second look with a fresh perspective. AI is already driving the automation of traditional manual tasks, allowing operational leaders to focus on a more holistic view of engaging with the employee.  In this session, we will discuss how AI is strengthening resource management teams by augmenting the power of the human with the speed and efficiency of AI to make more impactful decisions.

    More Exciting News…

    We're also super excited to see the results of the Workforce Management Professional of the Year  Award! This year, Genesys nominated a few of our best and brightest customers for a chance to win this prestigious award and we were ecstatic to hear that our nominee, Cherri Lindquist from Company Nurse had made the top 5 finalists!

    Stay tuned for an in-depth interview with Cherri, to discuss her nomination, how Genesys tools help her accomplish her everyday tasks and what it takes to provide top-of-the-line workforce management and customer service!

    Join the Conversation!

    Have a burning question that wasn't covered in our SWPP sessions? Or what's your take on this year's SWPP session topics? We'd love to know!

    Feel free to respond below with your questions, feelings or thoughts on all the exciting activity of this year's SWPP Conference!


    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees

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