Thank you for the information.
At the start Year 2024, Genesys deployed many features in Workforce Management Genesys Cloud... maybe, some screw was loose.
I hope Genesys quickly corrects this filter, which is very good...
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 02-20-2024 13:42
From: Brady Speed
Subject: Historical shrinkage Work teams
We also encountered this issue and have an open ticket with Genesys (through our vendor). They've been quiet so far, but hopefully we see a resolution soon. Work teams are an integral part of our WFM operations.
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Brady
Seattle, USA
Original Message:
Sent: 02-16-2024 04:30
From: Sami Mesiranta
Subject: Historical shrinkage Work teams
Hi,
I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.
It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.
#Reporting/Analytics
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Best regards,
Sami Mesiranta
Pihlajalinna Group
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