Genesys Cloud - Main

 View Only


Discussion Thread View
Expand all | Collapse all

How do I create a new role to allow a user to view Audits in Interaction Details only?

  • 1.  How do I create a new role to allow a user to view Audits in Interaction Details only?

    Top 25 Contributor
    Posted 05-20-2024 13:06
    Edited by Qan T 05-20-2024 13:07

    Hi,
    I need to create a custom role for the user to only access interactions and then only the Audit Trail tab. Is this possible?

    • Audits > Interaction Details > View
    Please let me know if this is the correct thought process when creating a new role:

    I created a new role by adding different permissions on by one like Analytics, audits ect. but could figure out how to add Contact Center

    After several attemps, I just copied the default Supervisor role to get the entire list of options under Contact Center.

    Now I will need to remove most of the permissions and ideally to only show the 3 links to access Audit trail.


    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Qan T
    Vibrant Emotional Health
    ------------------------------



  • 2.  RE: How do I create a new role to allow a user to view Audits in Interaction Details only?

    Posted 3 days ago

    Have you tried this one?  It should give just access to that tab

    Audits  Interaction Details  View View Interaction Details audit trail


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources