How long is time between leaving one queue and going to another?
From trying calling, when the first call left the queue, there was a moment when the sound went quiet. Then slowly return to holding music.
Flow_IV_Inhouse_In-Queue_Agentgroup => Flow_IV_Inhouse_In-Queue_Supervisor => Flow_IV_Inhouse_In-Queue_Inboundgroup
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/0395b8f2341e42b3a4cd3201d98fd82b.png)
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/5625e395be684bcfba2dbaef86e8404a.png)
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/86323ede2b8b495399ab5127a5fc39b2.png)
#Routing(ACD/IVR)------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
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