I am wondering if anyone has experience with the time off limits, and how they manage this within the operation? How this is deducted depends on whether the schedule has been published or not for the requested dates, and it would be good to understand how this is tracked and used for approving further requests.
In this example the work plan is to work 8 hrs per day on any 5 days over the week, so 40 hours per week is generated to work each week.
If an agent requests time off for a full week that is published the dates are recognised on the request, and where the schedule is not published it deducts 8 hrs for all days. Once the shift is published, this changes to 48 hrs on the request, despite the schedule showing 40 hours over the week.
We know the allocated time off hours don't update after publication. However, we have two scenarios where different amounts are deducted from the time off limit. Where the schedule was published the 40 hrs are spread evenly over the 7 days (5.7 hrs per day - despite the initial request recognising the days that were scheduled). Where the schedule was initially unpublished we still see 8 hrs deducted per day.
Can anyone share how you track and manage this within the operation?
And has anyone experienced the same issue where the hours the agent can see after publication change from 56 hrs to 48 hrs rather than the scheduled 40 hrs? Particularly if you have HRIS in place - how does this feed into it?
Thanks lots in advance, Heather
#timeofflimits #HRIS #timeoffrequests
#Workforce Management
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Heather Henderson
Sabio Ltd
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