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How to change the voice transcript engine from default to Google engine in Queue level for Google Agent Assist CCAI integration

  • 1.  How to change the voice transcript engine from default to Google engine in Queue level for Google Agent Assist CCAI integration

    Posted 09-20-2023 05:17

    Google Agent Assist CCAI integration enabled and trying to change the Voice transcript engine from default to Google engine in Queue level.


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Integrations
    #QualityManagement
    #Telephony

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    suresh henry
    Accenture Solutions Private Limited
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  • 2.  RE: How to change the voice transcript engine from default to Google engine in Queue level for Google Agent Assist CCAI integration

    GENESYS
    Posted 09-21-2023 09:28

    Suresh, 

    If you're referring to changing the STT engine the in-queue flows.  After you have installed the Google STT engine in AppFoundry and have enabled it.  Go to your in-queue flow, edit the flow, then when you add a new object you should see a "Bot" option in the object menu as shown in the below image. 



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    Carlos Albor
    Senior Principal PS Consultant
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    Original Message


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