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I would like to discuss about how to decide Encryption Key rotation interval.
In this Resource Center article, it says "We recommend using scheduled key rotation with a short interval."
In the past, I remember that it said at least Yearly interval is recommemded.
-When you implemented Genesys Cloud, which interval do you chose? How did you choose th interval?
-If we set very short inteval like Daily, Will we have any harmful effects?
We have Genesys Cloud Managed Keys and chose a yearly rotation interval. We change keys across the organization yearly anyways, so it made sense to stick with that cadence. We've never had an issue when rotating keys, so I don't see why doing it on a daily interval would have any impacts. The keys are owned and managed by Genesys so there's nothing special you need to do as they decrypt them for you.
Really, it's all up to preference.
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