Hello Amit,
If you have the agent's userID, you could look into if there is an API call to check on their login sessions.
https://developer.genesys.cloud/devapps/api-explorer-standalone
If the agents are logging into two different organizations, they will have different userIDs.
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Jason Kleitz
Genesys - Employees
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Original Message:
Sent: 06-19-2024 03:11
From: Amit Vishwakarma
Subject: how to find same agent id logged in to different system at a same time
i am trying to know if single agent is logged in and working on system and with his ID if it is logged in to different system as well,so we have option for force logout but how we will get to know that id is logged in more thn one place .....
#Unsure/Other
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Amit Vishwakarma
CS Infocomm Pvt. Ltd
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