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  • 1.  How to get the Current UTC time in same iteration in in-queue flow

    Posted 04-19-2024 05:16

    Hi,

    Hope everyone is doing well.

    We have built our custom logic to increment the priority, while they are in queue (in-queue flow). But observing the below issues;

    Beginning of in-queue flow GetCurrentDateTimeUtc() method returned 2024-04-18T15:29:09.727Z as date & time and after a minute (execution of few blocks / objects)  when we retrieve GetCurrentDateTimeUtc() then also returned 2024-04-18T15:29:10.291Z as date & Time. If you see the difference it is just few milliseconds (approx. 500 ms) but actually a minute was crossed. Do any one know why?

    Regards,

    Lakshmanakumar Krishnasamy


    #Routing(ACD/IVR)

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    Lakshmanakumar Krishnasamy
    Infosys Limited
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  • 2.  RE: How to get the Current UTC time in same iteration in in-queue flow

    Posted 04-22-2024 20:38

    Are you writing that value out as participant data just before and after the blocks in question?  It should show exact time at those insertions.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: How to get the Current UTC time in same iteration in in-queue flow

    Posted 4 days ago

    Hi Lakshmanakumar, 

    Did you manage to find a reason for this behavior? I am experiencing a similar situation.



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    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
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