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  • 1.  How to get the Current UTC time in same iteration in in-queue flow

    Posted 04-19-2024 05:16

    Hi,

    Hope everyone is doing well.

    We have built our custom logic to increment the priority, while they are in queue (in-queue flow). But observing the below issues;

    Beginning of in-queue flow GetCurrentDateTimeUtc() method returned 2024-04-18T15:29:09.727Z as date & time and after a minute (execution of few blocks / objects)  when we retrieve GetCurrentDateTimeUtc() then also returned 2024-04-18T15:29:10.291Z as date & Time. If you see the difference it is just few milliseconds (approx. 500 ms) but actually a minute was crossed. Do any one know why?

    Regards,

    Lakshmanakumar Krishnasamy


    #Routing(ACD/IVR)

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    Lakshmanakumar Krishnasamy
    Infosys Limited
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  • 2.  RE: How to get the Current UTC time in same iteration in in-queue flow

    Posted 30 days ago

    Are you writing that value out as participant data just before and after the blocks in question?  It should show exact time at those insertions.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: How to get the Current UTC time in same iteration in in-queue flow

    Posted 12 hours ago

    Hi Lakshmanakumar, 

    Did you manage to find a reason for this behavior? I am experiencing a similar situation.



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    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
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