The problem is that it provides the data day by day, does not tell you how many calls were delivered by interval over the 30 days, I do believe that is being worked on.
------------------------------
Judy Jimenez, Call Center Operations Manager
CURE Auto Insurance
------------------------------
Original Message:
Sent: 05-28-2024 11:18
From: Paul Soulodre
Subject: how to pull interval service level showing multiple interval from the export
Hello Sherwin,
The below product idea is related to your issue:
DARAR-I-1498
You can export interval data for a one month period but it is limited to the previous 30 days:
https://help.mypurecloud.com/articles/export-view-data/
------------------------------
Paul Soulodre
Alberta Motor Association
Original Message:
Sent: 05-27-2024 16:31
From: Sherwin Liddell
Subject: how to pull interval service level showing multiple interval from the export
Hello,
I have been trying to export interval data report for a one month period however when selected its only gibing me one interval. can you kindly assist anyone please
#Configuration
#Reports
------------------------------
Sherwin Liddell
Aviso Wealth Inc.
------------------------------