Workforce Engagement Management

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  • 1.  how to pull interval service level showing multiple interval from the export

    Posted 18 days ago

    Hello, 

    I have been trying to export interval data report for a one month period however when selected its only gibing me one interval. can you kindly assist anyone please 


    #Configuration
    #Reports

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    Sherwin Liddell
    Aviso Wealth Inc.
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  • 2.  RE: how to pull interval service level showing multiple interval from the export

    Posted 17 days ago
    Edited by Tracy Vickers 16 days ago

    Hello Sherwin,

    The below product idea is related to your issue:

    DARAR-I-1498

    You can export interval data for a one month period but it is limited to the previous 30 days:

    https://help.mypurecloud.com/articles/export-view-data/



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    Paul Soulodre
    Alberta Motor Association
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  • 3.  RE: how to pull interval service level showing multiple interval from the export

    GENESYS
    Posted 16 days ago

    Hi Paul,

    I have added the link to the idea :-)

    Thank you



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    Tracy
    Genesys
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  • 4.  RE: how to pull interval service level showing multiple interval from the export

    Posted 15 days ago

    The problem is that it provides the data day by day, does not tell you how many calls were delivered by interval over the 30 days, I do believe that is being worked on.



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    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
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