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  • 1.  HRIS Agent Sync

    Posted 01-24-2024 16:08
    Edited by Rajasekar Palanisamy 01-24-2024 16:49

    Agent sync did not happen in HRIS. So we need to add manual for the agent.


    #Unsure/Other

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    Rajasekar Palanisamy
    Henry Ford Health
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  • 2.  RE: HRIS Agent Sync

    Posted 01-25-2024 08:57

    I am facing the same problem, I've tried many ways but  nothing worked. How exactly it works at the back end, is it the "Get Agents" data action that is pulling the data and storing it somewhere or is there something that we need to ensure not to miss, please put some detail.



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    Manideep Goud Malkapeta
    TTEC Digital, LLC fka Avtex Solutions, LLC
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    Original Message


  • 3.  RE: HRIS Agent Sync

    GENESYS
    Posted 01-25-2024 09:55
    Edited by Damaris Scott 01-25-2024 09:55

    Hi all,

    Have you tried posting your questions to the developer forum (https://developer.genesys.cloud/forum/)? If this worked previously and now has stopped working, then a customer care ticket might help also.



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    Damaris Scott
    Genesys - Employees
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    Original Message


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