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I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?

  • 1.  I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?

    Posted 05-22-2024 19:03

    Hi,

    Just a question regarding email interaction,

    I am not able to see quality summary and transcript, just info "Data not available" and  "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?


    #Unsure/Other

    ------------------------------
    Jason Botea
    Elanco US Inc.
    ------------------------------


  • 2.  RE: I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?
    Best Answer

    Posted 06-26-2024 00:13

    There are several limitations on digital transcriptions listed here:  Limitations with a digital transcript - Genesys Cloud Resource Center (mypurecloud.com).  Didn't see something exactly matching your problem, but look through them and let us know. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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