Hi Everyone!

The newest episode of the Q&A Show is here there are so many demos around YOUR community bot questions. Thank you Mike Pickwick and Dave Pelland for your extensive bot experience that you lended to this episode!

Up first, they showcase how to "Ask for Intent" within inbound call flows to return to reusable tasks.

The next demo illustrates making a bot flow with English and Spanish languages.

The third demo revolves around bots figuring out duplicate names for inbound call routing (think doctors with the same name).

And finally, they showcase how to put DTMF values to dialogue flow in Genesys Cloud CX.

Here are the chapter markers if you want to jump around, but we recommend you watch the whole episode to really get your learnin' on!

Chapters:

00:00 - 01:36: Introduction to Mike Pickwick and Dave Pelland (Self-service AI professionals) 

01:37 - 4:56: Demo of "Ask for Intent" within inbound call flows to return to reusable tasks.

4:57 - 10:34: Demo of making a bot flow with English and Spanish languages.

10:35 - 14:06: Bots figuring out duplicate names for inbound call routing.

14:07 - 14:55: Big, Bad Bot Bash winner reveal for Genesys software bot

14:56 - 17:32: Demo of DTMF values to dialogue flow in Genesys Cloud CX.

Thank you so much again, @Mike Pickwick and @Dave Pelland, for all of your time and expertise to help answer these tough Genesys CX bot community questions! 

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Nicole Milliken
Genesys - Employees
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