Hi all,

Looking for some advice / insight / help on a problem I am running into with an in queue flow and playing a real time updated prompt to users who are already in the queue.

Situation is when we have an outage with our services, we are looking for a way to let customers who are already in an in queue flow to hear the message about the outage to help deflect some of the volume we receive during these times. In reviewing the resource center and this thread, it appears as if a dynamically referenced audio prompt should play a real time message (IE replacing blank audio in a prompt with new content, customers should hear that new content who are already in an IQF). What we are running into when testing this is once the audio prompt is updated to anything other than the blank audio, the blank audio is still playing in the prompt rather than the new content. I have tried doing as a call to a common module to play the audio and then sending back to IQF, find user prompt action into play audio and referencing the variable as the prompt name to play,  wrapping the play audio in flush audio, using ToAudio(FindUserPrompt()) expression, but it will not play anything other than the blank audio until I end the call and call back and only then do I hear the new content. 

Any idea or insights on what I may be doing wrong or another solution to this situation would be appreciated.