Genesys Engage on-premises

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  • 1.  Instant messaging error

    Posted 05-27-2022 23:14

    Hi everyone, i try to configure 2 different SIPServer for make each agent can do IM to another agent with ISCC, but i have some issues like this

    does anyone have same issues with me or someone can help me fix this ?


    Kelvin Susanto
    PT PhinCon

  • 2.  RE: Instant messaging error

    Posted 06-13-2022 21:49
    Hello Kevin,
    I suggest to open a service request with logs attached. My understanding is that SIP Instant message might not be supported in ISCC enviroment but worth checking with proper logs.


    Umer Rabbani
    Genesys - Employees

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