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  • 1.  Issues with desktop app and SSO/conditional access?

    Posted 11-22-2023 21:42

    Hi team

    Anybody had problems with deploying the Windows desktop app where SSO is in place and the org has an Azure conditional access policy in place?  It seems like the app and the browser behave differently with regards to how they operate under the hood when it comes to that and potentially how they traverse things like ZScaler.


    Vaun McCarthy

  • 2.  RE: Issues with desktop app and SSO/conditional access?

    Posted 11-28-2023 16:02

    Hi Vaun,

    The desktop app doesn't support Azure conditional access policies. There are no current plans to add such support at this time. 

    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI

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