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It's Beta time! Mobile Messaging SDK for native platforms

  • 1.  It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 09-07-2023 14:09
    Edited by David Kempl 12-15-2023 09:01

    Hello everyone,

     

    We are excited to announce the new release of the Mobile Messenger SDK (see corresponding DIG-I-13 Idea here). The Mobile Messenger SDK allows businesses to embed web messaging within their native mobile apps, for customer engagement.

    If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedbacks!

    Web Messaging - Mobile Messenger SDK - Beta Sign-up Form

    After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

     

    Thanks for your patience and interest!

     


    #BetaAnnouncement

    ------------------------------
    David Kempl
    Genesys - Employees
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  • 2.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 01-22-2024 20:02

    Hi David,

    The Sign up form mentions it also provides the UI, so not just the a wrapper around the APIs. Is that right? And is it the same UI as the Web Messenger widget, or is there some differences? Can you share some screenshots if available?



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    Anton Vroon
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  • 3.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 01-23-2024 01:27

    Hi Anton,

    Correct, the Mobile Messenger SDK has User Interface. The UI is not the same as the web, but similarly modern by providing native experience.

    9:30 
9:41 AM 
< Message Us 
.11 
x 
AU6NMENT MTH 
WEB MESSENGER 
Consistent look and feel with 
Web Messenger 
Native mobile experience 
Thursday, June 29th, 2023 
This is the beginning of your conversation with us. Please 
send a message to get started 
chat to agent 
Sure! Someone will be with you in a sec 
got, 7:12 AM 
Hi, my name is Sean 
How can I help you? 
Sean, 7:43 AM 
My sofa is defective 
I bought it on March 1, 
2023, model number 
8500132432-4567 
One of the leg broke off on 
March 31, 2021. The sofa is 
unsteady and rocks while I sit 
New messages 
I'd like a refund please 
Send a message 
oos 
Message Us 
Thursday, June 29th, 2023 
This is the beginning Of your conversation with us. please 
send a message to get started 
chat to agent 
Sure! Someone will be with you in a sec 
Bat, 7:12 AM 
Hi, my name is Sean 
How can I help you? 
Sean, 7:43 AM 
My sofa is defective 
I bought it on March 1, 
2023, model number 
8500132432-4567 
One of the leg broke off on 
March 31, 2021. The sofa is 
unsteady and rocks while I sit 
New messages 
I'd like a refund please 
Send a message 
ANDROP 
Genesys confidential and proprietary information. Unauthorized disclosure is prohibited. 
GENE-SYS



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------



  • 4.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 01-23-2024 15:55

    Thanks David



    ------------------------------
    Anton Vroon
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  • 5.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 02-11-2024 19:14

    Hi @David Kempl

    Just want to confirm this is for Web Messaging only, not available for open messaging correct?



    ------------------------------
    Anton Vroon
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  • 6.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 02-12-2024 02:34

    Hi Anton,

    Correct, this is for Web Messaging.

    Best,



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------



  • 7.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Posted 04-22-2024 08:12

    Hi David,

    Would you have a similar graph for what is supported for mobile messenger ?

    https://help.mypurecloud.com/articles/channel-bot-and-touchpoint-capabilities-feature-comparison/

    Its not really clear on what is and isnt supported on the web page - https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/

    or if there is maybe a feature comparison with web messenger along with expected timelines for releases on each feature in beta?

    Thanks



    ------------------------------
    Kerri Joyce
    Sedgwick Claims Management Services, Inc.
    ------------------------------



  • 8.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 04-22-2024 08:41
    Edited by David Kempl 04-22-2024 08:44

    Hi Kerri,

    We are preparing the comparison article for the Help Center.

    For the time being, you can check this comparison matrix:

    The second table is purely for comparison. Does not indicate any prioritization or commitments for feature delivery.
    Best Regards,
    David



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------



  • 9.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 04-22-2024 16:56

    Hi David, 

    With the second screenshot having authenticated messaging as a roadmap item. Does this mean we can't do authenticated messaging at all for mobile app (outside of open messaging?)



    ------------------------------
    Anton Vroon
    ------------------------------



  • 10.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Posted 04-22-2024 19:27

    Figured I could answer this one - The Transport SDK allows for Authenticated messaging, which will work in a mobile implementation. 

    https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/



    ------------------------------
    Peter Stoltenberg
    TTEC Digital
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  • 11.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 04-22-2024 19:58

    If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication?



    ------------------------------
    Anton Vroon
    ------------------------------



  • 12.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 04-28-2024 05:36

    Hi Anton,

    You can't integrate the Transport and the Mobile Messenger parallel to your application. 



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------



  • 13.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    Top 25 Contributor
    Posted 04-28-2024 18:00
    Edited by Anton Vroon 04-28-2024 20:42

    Thanks David

    So to confirm then. To use authenticated messaging in a mobile app, we either have to use open messaging, or Transport SDK, either way we would need our own UI built to use authenticated messaging in a mobile app? At least until the Mobile Messaging SDK roadmap item gets delivered. 

    Edit: Follow up question, how far down the line can we expect the Authenticated Messaging roadmapped feature for Mobile Messaging SDK to follow? 


    ------------------------------
    Anton Vroon
    ------------------------------



  • 14.  RE: It's Beta time! Mobile Messaging SDK for native platforms

    GENESYS
    Posted 04-29-2024 04:58

    You are correct, Anton. Currently, the Transport SDK and open messaging are the available options.

    We are planning to implement the Authenticated messaging feature in H1 next year in the Mobile Messenger SDK



    ------------------------------
    David Kempl
    Genesys - Employees
    ------------------------------