Hi Heather you'll need to create and host a knowledge portal app that can use the same KB. At a minimum you just need somewhere to host a simple html page but you'll potentially want to have it behind some type of authentication. You could then embed that into a custom client app within the Genesys Cloud UI.
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Vaun McCarthy
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Original Message:
Sent: 07-01-2024 20:24
From: Heather Kopp
Subject: Knowledge Article Access
Is it possible to access knowledge articles through a manual search without being in an active interaction?
#Learning/Coaching
#GeneralQuestion
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Heather Kopp
Papa, Inc.
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