Genesys Cloud - Main

Hi Team,

Are we able to do a manual search from Agent Screen if we have the Knowledge articles created. Without Web Messenger using API. We tried to use 

/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/search

{
"query": "loan",
"pageSize": 100,
"pageNumber": 1,
"documentType": "Article",
"languageCode": "en-US",
"searchOnDraftDocuments": false
}

But it gives 404.

#ConversationalAI(Bots,AgentAssist,etc.)

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Maragatham Sadaiyandi
Accenture Solutions Private Limited
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I haven't been able to do a successful search using that endpoint either, dunno if it's actually working or if it expects something else.

I've used these two successfully

/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/search
/api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/search/suggestions

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Hello Maragatham,

I unfortunately do not have a direct answer for you but I would like to recommend posting this same question over at the Developer Forum. Our API gurus are more active there and somebody might have an answer for you immediately.

A shoutout goes to Jan H. for sharing your experience. Thank you!

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Nico Feliciano
Genesys - Employees
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