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  • 1.  Knowledge Workbench and Agent Assist

    Posted 11-13-2022 23:23
    Edited by Maragatham Sadaiyandi 11-13-2022 23:26
    Hi Team,

    Are we able to do a manual search from Agent Screen if we have the Knowledge articles created. Without Web Messenger using API. We tried to use 

    /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/search

    {
    "query": "loan",
    "pageSize": 100,
    "pageNumber": 1,
    "documentType": "Article",
    "languageCode": "en-US",
    "searchOnDraftDocuments": false
    }

    But it gives 404.


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Maragatham Sadaiyandi
    Accenture Solutions Private Limited
    ------------------------------


  • 2.  RE: Knowledge Workbench and Agent Assist

    Posted 11-14-2022 04:52
    I haven't been able to do a successful search using that endpoint either, dunno if it's actually working or if it expects something else.

    I've used these two successfully

    /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/search
    /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/documents/search/suggestions

    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: Knowledge Workbench and Agent Assist

    GENESYS
    Posted 11-15-2022 10:23
    Hello Maragatham,

    I unfortunately do not have a direct answer for you but I would like to recommend posting this same question over at the Developer Forum. Our API gurus are more active there and somebody might have an answer for you immediately.

    A shoutout goes to Jan H. for sharing your experience. Thank you!

    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------

    Original Message


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