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"The user experience of "transfer for voice" is a bit different from "transfer for digital": in voice, the agent can proceed with a post transfer disposition of the interaction which is not possible for Digital. As there is this post transfer disposition for voice, the "mandatory case data" and "mandatory disposition" conditions will be enforced during the post transfer phase. For digital, as this post transfer state does not exist, it was necessary to add specific options to deal with the "mandatory" flows, which is probably the reason why this person is asking this question" - Ramya V
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