Hi Monica,
As this question sits just outside the world of WEM, I would ask this question to the Main Cloud community as well to reach a wider audience
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Tracy
Genesys
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Original Message:
Sent: 05-14-2024 11:10
From: Mónica Bermejo
Subject: Manually assign a waiting call to another queue
Hi community!
My first time here, I need some support. Is there any possibility to assign manually a waiting interaction to another queue? I can only find options to assign to users, but didn't find anything about queues.
Thank you for your help!
#WorkforceManagement
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Mónica Bermejo
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