Genesys Cloud - Main

 View Only

Discussion Thread View
Expand all | Collapse all

Messenger - Genesys Agent Script for Infos about Interaction - not available for every interaction

  • 1.  Messenger - Genesys Agent Script for Infos about Interaction - not available for every interaction

    Posted 11 days ago
    Hello everyone,
     
    We currently have a strange behavior. Sometimes the agent script Button is available to open agent script 
     
    and sometimes the same button for the agent script is not clickable
     
    The agent has the same capabilities, roles etc all the time.
    KR


    #ArchitectureandDesign

    ------------------------------
    Marcus Fuit
    METRO Digital GmbH
    ------------------------------


  • 2.  RE: Messenger - Genesys Agent Script for Infos about Interaction - not available for every interaction

    Posted 4 days ago

    Could it be for different media types?  You have to set the properties of the script the the type of interaction the agent is on, including inbound and outbound dialing.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources