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@Biba Nda Did support manage to get it working for you?
I too am experiencing the same issue but in the Asia Pacific region. Support claims it is only available in North American region (was never mentioned in the release notes) and referred me to this "Get started with Agent Assist Google CCAI" article instead.
Thank you both!
Richard, I had linked them to the release notes, quick start guide, as well as this article (highlighting that others may be experiencing the same issues) when I first open a support ticket but it seems like it has fallen on deaf ears with them as they were adamant that it was both the same thing. At least now I know I am not imagining things and will try and patiently educate them about their own product. Thanks again!
Try to enable this on our development org (Tokyo APAC) but missing permission for "Conversation > Suggestion > All permissions".
Cant seems to enable the agent assist "light bulb" am I missing anything here?
Appreciate some help on this. Many thanks.
Can you email me (email@example.com) direct with your Org ID and region? I will take a look and confirm how you are licensed and then reach back to you.
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