Genesys Cloud CX

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  • 1.  Multiple Contact List in the Same Campaign

    Posted 05-18-2022 15:55
    I have an operation where I receive a high volume of contact lists and I need to keep creating a campaign for each one. Is there any way to associate several lists with the same campaign?
    I have no way to unify the lists, as I need to identify the return of each one in a report.


    Hillem Duarte

  • 2.  RE: Multiple Contact List in the Same Campaign

    Top 25 Contributor
    Posted 05-22-2022 11:25
    No, a campaign can only have one list.  What I have done is use a single list with filters for different campaigns so I can consolidate the lists and run filters against each.  The problem there is you can't run the campaigns simultaneously.  The other option is to populate a list, run the campaign, then wipe the list and repopulate.  I preferred the days of PureConnect where we could run campaigns against the same list at the same time.  Programmatically, you should be able to populate the same list from different sources.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

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