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Hello, I am doing some research and trying to determine how best to support various digital channels and connect them to a Genesys CX instance.Are the channels listed below available natively (directly from) Genesys or does Genesys have integrations/configuration notes on adding these channels into a Genesys CX instance from a 3rd party vendor like a Twilio, Sinch, Sunshine Conversations (Smooch), etc or both options are available and the pro's and con's?For the below channels, we would like to route to a DialogFlow CX instance via Genesys CX and Architect for self service with warm agent handoff if needed.The channels of possible interest (and if there are *others, please let me know)
1. Desktop and Mobile Web, Apps (Chat)2. SMS3. Apple Business Chat4. Facebook Messenger5. Instagram6. Twitter7. Google Business Messaging (GBM)8. WhatsApp9. Voice Assistants (Alexa, Google Assistant, etc.)* Clearly Voice as a channel is supported
Thank you so much for that response, I appreciate the time and thoroughness you answered everything with! I will go through later today and absorb it all but it looks like 100% of what I need and helps tremendously.Again, big thank you!
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