Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

Becky, this is very interesting.

I have two questions:

1. If the Admin doesn't require MFA, can the individual user still set it up if they wish? Or is it a three-option setup (Not Available / Available if Wanted / Required)?
2. That splash screen only shows, I believe, if you initially access by going to login.mypurecloud.com etc. If you go to apps.mypurecloud.com, you get redirected upon login. So, in that instance, what will the user see if they need to set MFA?

Thanks!

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

Hi Paul!

1. Yes! MFA can be enforced for all users in an org, but any individual user can opt-in if they so choose.
2. If an org admin has enabled the setting to require MFA for all users, and then a user logs in via apps.mypurecloud.com, then the user is redirected to a screen that requires them to set up MFA:

Becky, this is very interesting.

I have two questions:

1. If the Admin doesn't require MFA, can the individual user still set it up if they wish? Or is it a three-option setup (Not Available / Available if Wanted / Required)?
2. That splash screen only shows, I believe, if you initially access by going to login.mypurecloud.com etc. If you go to apps.mypurecloud.com, you get redirected upon login. So, in that instance, what will the user see if they need to set MFA?

Thanks!

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

If our ORG uses SSO through our AZURE integration will the end users still see the MY ACCOUNT on the post-login splash screen?  if yes can it be removed? 

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Becky,

Is it possible to have some accounts excluded from the MFA if it's applied at an Org level, or enforce the MFA only on specific accounts 

E.g. our limited access accounts (i.e. wallboard/dashboard) would not need MFA?

Also can we whitelist which IP address ranges that don't require MFA prompt?


Thanks,

------------------------------
Jeff

Original Message:
Sent: 09-29-2023 10:27
From: Becky Powell
Subject: New Feature and UI change coming soon: Multi-Factor Authentication

Hello Genesys Community!

On 11 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Becky

In our Beta environment, we use AzureAD SSO, but the Multi-Factor Authentication (MFA) screen is displayed.

When GA is implemented, will the Multi-Factor Authentication (MFA) screen be changed so that it will not be displayed when logging in using SSO?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Masashi, at this time, the My Account tile will display to all users. We may iterate on this feature in the future so that MFA device management is not presented to users who log in via SSO. 

Hi Becky

In our Beta environment, we use AzureAD SSO, but the Multi-Factor Authentication (MFA) screen is displayed.

When GA is implemented, will the Multi-Factor Authentication (MFA) screen be changed so that it will not be displayed when logging in using SSO?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Masashi, at this time, the My Account tile will display to all users. We may iterate on this feature in the future so that MFA device management is not presented to users who log in via SSO. 

Hi Becky

In our Beta environment, we use AzureAD SSO, but the Multi-Factor Authentication (MFA) screen is displayed.

When GA is implemented, will the Multi-Factor Authentication (MFA) screen be changed so that it will not be displayed when logging in using SSO?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

If not removing it completely for SSO orgs, not sure how possible this is Becky, but for those could the device/account management link instead go to the user's MFA setup page for the SSO provider, eg https://mysignins.microsoft.com/security-info for Azure?

Hi Masashi, at this time, the My Account tile will display to all users. We may iterate on this feature in the future so that MFA device management is not presented to users who log in via SSO. 

Hi Becky

In our Beta environment, we use AzureAD SSO, but the Multi-Factor Authentication (MFA) screen is displayed.

When GA is implemented, will the Multi-Factor Authentication (MFA) screen be changed so that it will not be displayed when logging in using SSO?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Multi-Factor Authentication is sended by email / SMS / Whatsapp ?

If you use SMS for MFA, ¿you need register a new 10DLC number?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Masashi, at this time we don't support MFA over SMS. 

Multi-Factor Authentication is sended by email / SMS / Whatsapp ?

If you use SMS for MFA, ¿you need register a new 10DLC number?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Hi Becky - I understand we support Timed OTP (through a QR code) at this point, and do we have a list of Authenticator smartphone apps that we recommend to import a QR code?  Or, any major one is supposed to work (e.g., Google Authenticator, Microsoft Authenticator, Twilio Authy)?  Let us know.  Thanks!

Hi Masashi, at this time we don't support MFA over SMS. 

Multi-Factor Authentication is sended by email / SMS / Whatsapp ?

If you use SMS for MFA, ¿you need register a new 10DLC number?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------

Any major authenticator application should work! Please do let me know if you observe differently. Thank you!

Hi Becky - I understand we support Timed OTP (through a QR code) at this point, and do we have a list of Authenticator smartphone apps that we recommend to import a QR code?  Or, any major one is supposed to work (e.g., Google Authenticator, Microsoft Authenticator, Twilio Authy)?  Let us know.  Thanks!

Hi Masashi, at this time we don't support MFA over SMS. 

Multi-Factor Authentication is sended by email / SMS / Whatsapp ?

If you use SMS for MFA, ¿you need register a new 10DLC number?

Hello Genesys Community!

On 18 October, 2023, we will release Multi-Factor Authentication (MFA) to all customers. This feature gives admins the ability to enforce MFA for all users in their org and introduces a new "My Account" tile on the post-login splash page to enable any user to configure a device to use for secondary authentication:

#PlatformAdministration
#Roadmap/NewFeatures
#Security
#SystemAdministration

------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------