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Genesys Beyond has developed a variety of learning content and educational courses that meet the needs of individuals and organizations based on the work environments available to them and the modalities they learn best in, which includes instructor-led, self-study, and eLearning. The ultimate goal is to push learners to expand beyond their existing set of skills and embrace the overall Genesys mentality of innovation and experience as a service.
To support your personalized learning journey for Genesys Cloud CX, please choose from one of the four role-based learning paths and get started on your learning journey today!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.