Certification and Training

 View Only
Discussion Thread View
  • 1.  NEW Genesys Cloud CX Role-Based Learning Paths

    GENESYS
    Posted 10-19-2022 03:00

    Introducing Role-Based Learning Paths
    Looking for where to start your learning journey with your Genesys Cloud CX Learning Subscription?

    Genesys Beyond has developed a variety of learning content and educational courses that meet the needs of individuals and organizations based on the work environments available to them and the modalities they learn best in, which includes instructor-led, self-study, and eLearning. The ultimate goal is to push learners to expand beyond their existing set of skills and embrace the overall Genesys mentality of innovation and experience as a service.

    To support your personalized learning journey for Genesys Cloud CX, please choose from one of the four role-based learning paths and get started on your learning journey today!

    View the learning path best suited for your role!
    System Administrator | Developer | Business User | Agent 

    System Administrator - View Learning Path & Courses

     

    Developer - View Learning Path & Courses

     

    Business User - View Learning Path & Courses

    Agent - View Learning Path & Courses


    #Certification
    #GenesysCloud
    #Training

    ------------------------------
    Mitch Hoover
    Genesys - Employees
    ------------------------------


  • 2.  RE: NEW Genesys Cloud CX Role-Based Learning Paths

    Posted 10-27-2022 11:44
    So to clarify, there isn't a spot in BEYOND where you can select a learning path (like you would a course) that will prefill with all the courses. Instead, you need to have a copy of the chart and then add the individual courses as you are ready for them?

    ------------------------------
    Nathan Smith
    ConvergeOne, Inc.
    ------------------------------



  • 3.  RE: NEW Genesys Cloud CX Role-Based Learning Paths

    GENESYS
    Posted 10-27-2022 12:23
    Hey Nathan - yes this is correct. The learning paths are to be followed as outlined and aren't yet integrated into the course catalog.

    Our Beyond team is working to bring these paths into the platform. We will be posting that feature update in the newsletter and in the community as soon as it is released!

    Best,
    Mitch

    ------------------------------
    Mitch Hoover
    Genesys - Employees
    ------------------------------