Workforce Engagement Management

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  • 1.  New! Permission to Access Genesys TempoTM

    GENESYS
    Posted 10-17-2022 17:03
    Edited by Tracy Vickers 11-15-2022 03:46
      |   view attached
    Hello Genesys Community,

    Next month we will be releasing a feature which will allow supervisors to disable access to Genesys TempoTM for their employees. Genesys TempoTM is our Workforce Management application which allows users to manage their work schedule from their mobile device. It is available on both the Apple store and Google Play store and is free to download for Genesys Cloud users. This new permission will allow you to control who is allowed to login and use the app. To navigate this feature Admin > Roles/ Permissions > Add Role.

    Cheers,
    Kylee
    #Tempo

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    Kylee Kasper, Product Manager
    Genesys - Employees
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  • 2.  RE: New! Permission to Access Genesys TempoTM

    Posted 11-08-2022 03:20
    Hi Kylee

    Is there yet any way of knowing if users are actually using Tempo?

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    Vaun McCarthy
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  • 3.  RE: New! Permission to Access Genesys TempoTM

    GENESYS
    Posted 11-09-2022 13:12
    We do not currently have a way for admin to see which agents are using the mobile app. If this is something you would like us to look into, please do create a new idea in our Product Ideas Lab, see here https://genesysbeyond.ideas.aha.io/. This is how we prioritize our customer ideas as potential product updates.

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    Kylee Kasper, Product Manager
    Genesys - Employees
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